Written runbook
Every workflow documented in the language of the person running the business: what it does, what triggers it, what breaks it, and what to do when it does.
The part that makes it a build, not a subscription
The engagement ends with you able to run it yourself.
Every workflow written up, every credential transferred, every decision explained. This is included in every build, and it is the reason the retainer stays optional.
- YoursEvery account and credential
- 30 daysPost-cutover support, included
- OptionalThe retainer, always
You already know if this is you
What it looks like before this exists.
If two or more of these are familiar, this is the system to build first.
- Your last agency still holds the logins
- Nobody internally can explain why a workflow does what it does
- Changing one thing means booking a call with someone external
- The system works, and that is all anyone can tell you about it
No slideware, no strategy deck
What physically gets built.
Credential transfer
Every account in your name, on your billing, with us removed at the end unless you ask otherwise. No hostage logins.
Architecture map
A single diagram of how the pieces connect, so the next person you hire can orient in an afternoon instead of a fortnight.
Decision log
Why each significant choice was made, including the options we rejected. This is what stops a future change quietly undoing a deliberate decision.
Team walkthrough
Recorded sessions with the people who will actually use it, run against their real work rather than a demo account.
Thirty-day support window
Included after cutover for the questions that only surface once real work hits the system.
Apply to work with usScoped on the call. No deck, no pitch.
Three beats, start to handover
How this one actually runs.
Beat 1 of 3
Documented as built
Documentation is written alongside the build, not reconstructed at the end. Reconstructed documentation is where the important details go missing.
Beat 2 of 3
Walk it through
Live sessions with your team, recorded, using their real workflows. Questions asked in these sessions get folded straight back into the runbook.
Beat 3 of 3
Hand over the keys
Ownership of every account transferred, access confirmed, and our access removed. You can verify all of it yourself.
Commonly built on
- Notion
- Loom
- Google Workspace
CliqHQ holds no reseller relationships. Nothing on this list is a default we are paid to recommend, and we build on whatever fits your business.
Asked every time we scope this one
Two things worth settling early.
Is documentation really included, or is it an upsell?
Included in every build, always. It is the mechanism that makes the retainer optional, so charging separately for it would defeat the point of how we work.
What if we want you to keep running it?
Then we will, on a monthly retainer agreed after the build is already working and already yours. The difference is that you would be choosing it against a real alternative, because you can run it yourself.
One call, no deck, no pitch
Bring us the mess. Leave with the map.
On the call we go through your stack, your workflows, and where the hours and the leads are going. You leave with the leak map whether or not you work with us.
- 30 minutes, one call
- You keep the audit either way
- No retainer trap, ever